PRIVACY POLICY

1. About This Policy

This Privacy Policy explains how Lime Technologies (“we”, “our”, or “us”) handles personal and technical information collected, submitted, or processed when you visit or interact with our public website (limetechnologies.net).

We believe in transparent, accurate disclosure of our actual technical practices. We do not engage in surveillance capitalism, we do not operate advertising tracking networks, and we design our digital touchpoints to minimize unnecessary data collection.

2. Information You Provide Directly

You may choose to provide personal and professional details when inquiring about our digital agency services, requesting project proposals, or initiating business communications. This occurs primarily through our website Contact form or direct communication channels.

Depending on what you submit, this information may include:

• Full Name (Required on Contact form to address you properly)
• Business Email Address (Required on Contact form to respond to your inquiry)
• Service Interest (Required on Contact form to direct your request to the appropriate discipline team)
• Project Details (Required on Contact form to understand your operational context and scope)
• Telephone Number (Optional; provided if you prefer voice or messaging follow-up)
• Company or Organization Name (Optional; context for commercial discussions)
• Current Website URL (Optional; allows us to review your existing digital presence)
• Preferred Contact Method (Optional selection: Email, Phone, or WhatsApp)
• Budget Horizon & Target Timeline (Optional project planning parameters)

3. Information Processed Automatically

When you browse our website, standard web infrastructure inherently processes technical request data required to establish network connections, deliver web assets, maintain uptime, and protect against malicious cyber activity.

This technical information may include your Internet Protocol (IP) address, browser type and version, operating system, referring URL, pages requested, date and time stamps, and HTTP response codes.

4. How Information Is Used

We use information provided through the website strictly for legitimate business communication and operational purposes:

• Inquiry Response: Reviewing project context, formulating technical proposals, scheduling consultations, and responding to business inquiries.
• Service Delivery & Scoping: Evaluating technical requirements across web design, custom development, SEO, paid media, and AI conversational automation.
• Website Security & Abuse Prevention: Detecting automated spam bots, mitigating volumetric flooding attacks, and verifying form submission integrity.
• Operational Diagnostics: Monitoring website performance and addressing technical errors.

Lime Technologies does not use the website Contact form to create an advertising-data marketplace, nor do we sell contact form submissions.

5. Contact Form Processing & Data Minimization

We implement architectural data minimization for project inquiries submitted through our website:

• No Database Retention: Contact form submission content is processed in server memory to format and send the inquiry. The website’s contact handler does not retain submission content in the WordPress database.
• Email Dispatch: The formatted submission is transmitted securely to our designated business inbox (info@limetechnologies.net) using standard mail transport protocols.
• Secondary Infrastructure: Once delivered, inquiry messages reside within our secure business email infrastructure for ongoing client communication.

6. Lime AI Assistant & Conversational Processing

We provide an interactive conversational assistant (“Lime AI”) on our public website to assist visitors with service navigation, preliminary technical inquiries, capability exploration, and direct project handoffs.

Lime AI is engineered with a strict privacy-first, deterministic-first architecture designed to minimize external data transmission:

• Local & Deterministic Processing: General inquiries—including agency facts, office locations, service definitions, navigation requests, and direct WhatsApp human handoffs—are resolved entirely within our local server environment from pre-approved site knowledge, without transmitting data to external artificial intelligence services.
• AI Gateway & Sub-Processor (OpenRouter): For complex inquiries requiring AI-assisted synthesis, relevant user message text and limited approved website context may be transmitted securely over TLS to OpenRouter (Routing Inc., openrouter.ai), which routes the request to the AI model provider currently configured by Lime Technologies. The selected model or downstream provider may change over time. Provider processing is subject to applicable provider terms.
• Zero Database Retention: Chat conversations, queries, and responses are processed in volatile server memory. Lime Technologies does not store, record, or retain chat transcripts in the website’s WordPress database.
• Session-Only Browser Memory: Conversation turns exist solely in your browser tab’s volatile memory during your active session. All chat context is permanently cleared whenever you reload the page, navigate away, or close your browser tab. The chat interface creates no persistent tracking cookies and sets zero localStorage keys.
• No Authentication Required: You do not need to log in, register, create an account, or submit personal credentials to interact with Lime AI.
• Provider Privacy Controls & No Model Training: Outbound API calls to OpenRouter enforce data_collection: deny and Zero Data Retention (zdr: true), instructing the gateway and upstream model infrastructure not to retain or use visitor prompts for training foundation AI models.
• Prohibition on Sensitive Data: Visitors are explicitly instructed not to submit passwords, financial records, credit card numbers, or sensitive personal data into the chat assistant.
• Structured Lead Inquiries (“Start a Project”): When you elect to use the structured “Start a Project” flow inside the chat assistant, your submitted contact and scope details are validated and dispatched directly to our secure business email (info@limetechnologies.net) under the exact same data minimization safeguards as our Contact form.
• Voluntary Use & Direct Alternatives: Using Lime AI is entirely optional. Visitors can bypass automated chat at any time and communicate directly with our team via email (info@limetechnologies.net), phone (+92 331 914 4441), WhatsApp (wa.me/923319144441), or our Contact page.

7. Anti-Abuse & Rate-Limiting Protection

To protect our communication channels from automated flooding, spam submissions, and denial-of-service attempts, we enforce lightweight, privacy-hardened rate limiting on contact form submissions and chat assistant requests:

• Rate Limit Policy: A maximum of 5 contact inquiries per 10-minute window and 20 chat interactions per 10-minute window are permitted from any single network origin. Requests exceeding these thresholds receive an HTTP 429 (Too Many Requests) response.
• Pseudonymous Token: A short-lived pseudonymous identifier derived from request network information is used only for rate limiting and expires with the transient window.
• No Raw IP Storage: The website handlers do not record or store raw IP addresses in the WordPress database. The transient counter automatically expires and is permanently removed after 10 minutes.
• Honeypot Trap: An invisible form field traps automated bots; bot submissions are discarded without triggering emails or data processing.

8. Cookies & Browser Storage

Our website is built with a static-first, privacy-respecting architecture:

Because our public website employs no non-essential analytics or advertising cookies, a persistent tracking consent banner is not required by our current technical implementation.

9. Third-Party Services, Sub-Processors & External Links

Our website provides convenient direct links to external platforms and utilizes specialized technical sub-processors:

• OpenRouter (AI Gateway Sub-Processor): For complex natural language inquiries submitted to Lime AI, queries and contextual excerpts are processed via OpenRouter (Routing Inc., openrouter.ai) using upstream OpenAI model infrastructure under strict data-minimization controls (data_collection: deny).
• WhatsApp: We offer a direct WhatsApp chat option (wa.me). Clicking this link opens the WhatsApp application or web service operated by Meta Platforms, Inc. Information you send via WhatsApp is processed under WhatsApp’s privacy terms.
• Google Maps: We provide an external link to Google Maps (maps.app.goo.gl) to help visitors locate our physical office. We do not embed an interactive Google Maps iframe or track your location on this website.
• Telephony & Email Providers: Telephone links (tel:) and email links (mailto:) hand over communication to your device’s default telephone carrier or email client.

10. Data Retention

We retain information only as long as necessary for the purpose for which it was collected:

• Website WordPress Database: Zero contact form submission records and zero AI chat transcripts are retained in the database.
• Lime AI Chat Assistant: Zero conversation transcripts are stored or retained in the WordPress database. Session context is destroyed upon closing or reloading the browser tab.
• Anti-Abuse Rate Limit Transients: The pseudonymous rate-limiting token is automatically purged by the server after 10 minutes (600 seconds).
• Business Email Inquiries: Communications sent to info@limetechnologies.net are retained in accordance with standard business correspondence cycles, commercial project needs, and administrative requirements.
• Hosting Logs: Server access and error logs generated by the hosting environment are managed according to hosting infrastructure and security retention cycles.

11. International Access & Communications

Lime Technologies operates globally with clients and partners across North America, the United Kingdom, Pakistan, and other international jurisdictions. Our primary office is located in Faisalabad, Pakistan.

If you access our website from outside Pakistan, please be aware that information you submit through the contact form or direct communication channels will be transmitted to and processed by our team and hosting systems. By communicating with us, you acknowledge this international transfer for the purpose of servicing your inquiry.

12. Your Inquiries & Privacy Requests

We respect your rights regarding your personal information. You may contact us at any time to:

• Inquire what information we hold regarding previous business inquiries or correspondence with your organization.
• Request correction or updating of outdated contact details.
• Request deletion of previous email correspondence, subject to any applicable legal, accounting, or contractual requirements.
• Opt out of future business communications.

To exercise any of these requests, email us directly at info@limetechnologies.net. We respond to verified business inquiries promptly.

13. Security Safeguards

We maintain technical and operational safeguards designed to protect our website and data transmissions against unauthorized access, loss, misuse, or alteration:

• Transport Layer Security: All website traffic and form submissions are encrypted in transit using modern Transport Layer Security (HTTPS/TLS).
• Cryptographic Request Verification: Form submissions require valid cryptographic security nonces to prevent cross-site request forgery (CSRF).
• Input Sanitization: All user inputs undergo strict server-side validation and sanitization before processing.
• Access Control: Administrative access to website infrastructure and business communication systems is restricted to authorized personnel.

14. Children’s Privacy

Our website is intended exclusively for business, professional, and commercial inquiries. It is not structured, designed, or marketed to attract individuals under the age of 16. We do not knowingly solicit or collect personal information from children.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect enhancements to our website architecture, changes in technical operations, or updated business practices.

Any revisions will be published on this page with an updated “Effective Date” and “Last Updated” timestamp. We encourage visitors to review this page periodically.

16. Contact Lime Technologies

If you have any questions, clarifications, or requests regarding this Privacy Policy or our data handling practices, please contact us:

• Direct Email: info@limetechnologies.net
• Primary Phone: +92 331 914 4441
• Physical Office: Office # 8-11, Mezzanine Floor, Mediacom Trade City, Jaranwala Road, Kohinoor City, Faisalabad, 38000, Pakistan